Jobs with the Connecticut Contact Tracing Team

Contact Tracers

Contact tracers reach out to people who have tested positive for COVID-19 to gather information on who they’ve been in contact with during the period when they may have been infectious. Responsibilities include providing individuals with resources and instructions on appropriate next steps.

A contact tracer may be expected to:

Place phone calls to newly diagnosed patients
Follow a script when interviewing people
Ask questions that help someone remember who they’ve been in close contact with
Educate contacts on approved protocols to reduce the risk of spread
Collect and document necessary information into the State of CT CRM
Understand symptoms, infectious periods and treatments
Protect patient privacy

Community Outreach Specialists

These positions will be responsible for helping to build trust and increase community engagement with COVID-19 contact tracing efforts, and to help ensure that contact tracing is meeting the needs of vulnerable communities. Ideal candidates will be individuals with knowledge of local community-based resources, a history of serving their community and a passion for improving community health:

Attend a paid training program
Place phone calls to newly diagnosed patients and potentially exposed people
Follow a script when interviewing people
Ask questions that help someone remember who they’ve been in close contact with
Educate contacts on approved protocol to reduce the risk of spread
Collect and document necessary information into a CRM
Understand COVID-19 symptoms, infectious periods and treatments
Contribute to community-based contact tracing outreach efforts
Deliver virtual contact training educational workshops to community groups, as requested
Other duties as reasonably assigned

Contact Tracing Supervisors

The purpose of this position is to assist in controlling the spread of COVID-19 by managing a team of contact tracers as well as performing the functions of the contact tracer role.

The supervisor may be expected to:

Provide primary oversight of the contact tracers, managing overall program operations and communicating closely to ensure smooth integration of virtual team.
Review data on productivity, timeliness, and compliance of cases.
Hold daily team huddles, train team on new policies and procedures, approve timesheets and time off requests
Identify, communicate and address training and coaching needs
Call newly diagnosed cases and collect data on symptoms, exposures, and persons with whom they have been in contact while infectious.
Communicate with cases in a professional and empathetic manner
Educate contacts on approved protocols to reduce the risk of spread
Collect and document necessary information into the State of CT CRM
Understand symptoms, infectious periods and treatments
Protect patient privacy